Terms & Conditions
By accessing or using the Ninewin Casino website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before registering or placing any bets.
1. Introduction & Acceptance of Terms
1.1 These Terms and Conditions ("Terms") govern your use of the Ninewin Casino website located at ninewin-casinouk.com ("the Site") and all associated services, games, and promotions ("Services") operated by Ninewin Casino Ltd.
1.2 Ninewin Casino Ltd is incorporated in England and Wales and operates under the licence issued by the UK Gambling Commission ("UKGC"), Licence No. 59438. Our registered address is available on request from our customer support team.
1.3 By accessing the Site, creating an account, or using any of our Services, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must not use the Site or Services.
1.4 These Terms apply to all visitors, registered users, and anyone else who accesses or uses the Site. Your continued use of the Site following any modifications to these Terms constitutes your acceptance of the revised Terms.
1.5 These Terms should be read in conjunction with our Privacy Policy, Responsible Gaming Policy, and any specific promotional terms and conditions applicable to individual offers.
2. Definitions
2.1 "Site" refers to the Ninewin Casino website at ninewin-casinouk.com including all subpages, features, and integrated third-party services.
2.2 "User" or "You" refers to any individual who accesses or uses the Site, whether registered or not.
2.3 "Account" means a registered user account created on the Site through which you access the Services.
2.4 "Services" refers collectively to all gambling products, games, promotions, and features made available through the Site, including casino games, live dealer games, slots, and any other betting products.
2.5 "Bonus" means any promotional credit, free spins, cashback, or other incentive provided to users subject to specific qualifying conditions and wagering requirements.
2.6 "Funds" means real money deposited into your Account, distinct from any Bonus amounts which are subject to separate wagering conditions.
2.7 "Wagering Requirement" means the number of times a Bonus amount must be played through before any associated winnings can be withdrawn.
3. Account Registration
3.1 Eligibility. To register an Account, you must be a minimum of 18 years of age. Gambling by persons under the age of 18 is illegal under the Gambling Act 2005 and strictly prohibited on this Site. You must also be a resident of a jurisdiction where online gambling is legally permitted and not excluded by our Terms.
3.2 UK Residents. The Site is operated under a UKGC licence and is primarily intended for residents of the United Kingdom. UK residents are subject to UKGC regulatory requirements including age verification and responsible gambling obligations.
3.3 One Account Per Person. Each person may hold only one Account. Creating multiple Accounts with the intent to abuse bonus offers, circumvent restrictions, or for any other fraudulent purpose is strictly prohibited and will result in all Accounts being suspended and any funds or winnings forfeited.
3.4 Accuracy of Information. You must provide accurate, truthful, and current information when registering your Account, including your full legal name, date of birth, address, and valid email address. Providing false information is grounds for immediate Account closure.
3.5 Account Security. You are responsible for maintaining the confidentiality of your Account credentials. You must not share your login details with any third party. We are not liable for any loss resulting from unauthorised access to your Account due to your failure to maintain credential security.
3.6 Verification. We reserve the right to request identity and age verification documents at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in Account suspension or closure and the withholding of any withdrawals pending verification completion. This is a legal requirement under UKGC regulations.
3.7 Self-Exclusion. If you have previously self-excluded from any UKGC-licensed gambling site, including through GAMSTOP, you are not permitted to create an Account. Doing so is a breach of these Terms and any winnings obtained during such a period may be forfeited.
4. Deposits & Withdrawals
4.1 Deposits. You may fund your Account using any of the accepted payment methods displayed on the Site at the time of deposit. Minimum and maximum deposit amounts apply and are displayed within the cashier section of your Account. All deposits must be made from payment methods registered in your own name.
4.2 Minimum Deposit. The minimum deposit required to qualify for any promotional offer is specified in the individual promotion terms. The general minimum deposit threshold is £10 unless otherwise stated.
4.3 Withdrawals. Withdrawals are processed to the same payment method used for deposit, where technically possible, in compliance with anti-money laundering regulations. We aim to process withdrawal requests within 24 hours, subject to identity verification completion and any applicable pending bonus wagering requirements.
4.4 Verification Prior to Withdrawal. All withdrawals require a verified Account. KYC (Know Your Customer) documentation must be submitted and approved before any withdrawal will be processed. We will not be liable for delays caused by your failure to provide required documentation promptly.
4.5 Currency. All Accounts are operated in GBP (British Pounds Sterling). Deposits made in other currencies will be converted at the prevailing exchange rate at the time of transaction. Currency conversion fees may apply and are determined by your payment provider.
4.6 Withdrawal Limits. Minimum and maximum withdrawal limits apply and are displayed in the cashier section. We reserve the right to apply enhanced due diligence and additional verification for large withdrawal requests.
4.7 Unclaimed Funds. Accounts that have been inactive for 12 months or more may be subject to inactivity fees as permitted by applicable law, after which the remaining balance is transferred to a segregated client account pending claim. We will make reasonable efforts to contact you prior to applying any inactivity policy.
5. Bonus Terms & Wagering Requirements
5.1 General. All bonuses offered by Ninewin Casino are subject to these general bonus terms and any specific terms published alongside individual promotions. In the event of conflict, the specific promotion terms take precedence.
5.2 Welcome Bonus Eligibility. The welcome bonus is available to new players only, making their first deposit. One welcome bonus per person, per household, per IP address, per device, and per payment method applies. We reserve the right to withdraw or withhold a welcome bonus if eligibility criteria are not fully met.
5.3 Wagering Requirements. Bonus funds are subject to a wagering requirement (currently 30x the bonus amount, unless otherwise stated in specific promotion terms) before any associated winnings may be withdrawn. Wagering must be completed within the bonus validity period specified at the time the bonus is granted.
5.4 Game Contributions. Not all games contribute equally to wagering requirements. Slots typically contribute 100%, table games may contribute at a lower rate (commonly 10-20%), and live casino games may contribute 0-10%. Specific contribution rates are available in the bonus terms section of the Site.
5.5 Maximum Bet Restriction. While a bonus is active, the maximum permitted bet per spin or per hand is £5 unless otherwise specified. Bets exceeding this limit during an active bonus may result in the bonus and any associated winnings being voided.
5.6 Bonus Expiry. All bonuses have an expiry date stated at the time of grant. Unused or incomplete bonus wagering after the expiry date will result in the bonus being removed from your Account. Expiry dates cannot be extended.
5.7 Bonus Abuse. We reserve the right to withhold or void bonuses and associated winnings if we determine or reasonably suspect that a bonus has been claimed through fraudulent means, multi-accounting, stake manipulation, or any other form of bonus abuse. We may require explanations and supporting evidence before making a final determination.
5.8 Free Spins. Free spins granted as part of a promotion will be credited to a specific game at a specified stake per spin. Winnings from free spins are converted to bonus funds subject to wagering requirements, unless otherwise stated.
6. Intellectual Property
6.1 All content on the Site, including but not limited to text, graphics, logos, images, game artwork, software, and audio-visual materials, is the intellectual property of Ninewin Casino Ltd or our licensors and is protected by applicable copyright, trademark, and other intellectual property laws.
6.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the Site and Services for personal, non-commercial entertainment purposes only. You may not reproduce, copy, modify, distribute, or create derivative works from any content on the Site without our express written permission.
6.3 The Ninewin Casino name, logo, and related trademarks are the exclusive property of Ninewin Casino Ltd. Unauthorised use of these marks is strictly prohibited and may constitute trademark infringement.
6.4 Game software is licensed to Ninewin Casino by third-party game providers and is subject to their respective intellectual property rights. Reverse engineering, decompilation, or extraction of game software is prohibited.
7. Prohibited Activities
7.1 The following activities are strictly prohibited and will result in immediate Account suspension, forfeiture of balances, and potential legal action:
7.2 Fraud & Money Laundering. Using the Site to engage in any form of fraud, money laundering, or financing of illegal activities. We are legally required to report suspicious financial activity to relevant authorities under the Proceeds of Crime Act 2002 and the Money Laundering Regulations 2017.
7.3 Multi-Accounting. Creating, operating, or accessing more than one Account for any purpose, including to circumvent self-exclusion or claim multiple welcome bonuses.
7.4 Underage Gambling. Using the Site if you are under 18 years of age, or allowing, facilitating or encouraging anyone under 18 to access or use the Site.
7.5 Technical Exploitation. Exploiting software bugs, glitches, errors or vulnerabilities in our systems or games for financial gain. Any winnings obtained through exploitation of a technical error may be voided.
7.6 Automated Play. Using bots, scripts, automated software, or any form of artificial intelligence to play games or exploit bonuses without our express written consent. We use automated detection systems and reserve the right to void any play detected as automated.
7.7 Chargebacks. Filing fraudulent chargebacks or payment reversals. Any confirmed fraudulent chargeback will result in Account closure, recovery of all associated winnings, and referral to our debt recovery process.
8. Limitation of Liability
8.1 To the maximum extent permitted by applicable law, Ninewin Casino Ltd and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Site or Services.
8.2 Our total aggregate liability to you for any claim arising out of or related to these Terms or your use of the Site shall not exceed the total amount of real money deposited by you in the 12 months preceding the event giving rise to the claim.
8.3 We do not guarantee uninterrupted or error-free access to the Site. Planned maintenance, technical issues, or circumstances beyond our control may result in temporary unavailability. We shall not be liable for losses resulting from Site unavailability.
8.4 In the event of a system error or software malfunction affecting the outcome of a game, we reserve the right to void the affected bets and refund the stake amounts. This limitation applies regardless of any displayed or perceived win outcome.
8.5 Nothing in these Terms shall limit or exclude liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
9. Privacy
9.1 We process personal data collected through your use of the Site in accordance with our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and protect your personal information.
9.2 We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in all processing of your personal data. You have rights including the right to access, rectify, erase, or restrict processing of your data as detailed in our Privacy Policy.
9.3 By registering an Account, you consent to the processing of your personal data as described in our Privacy Policy, including processing necessary for identity verification, anti-money laundering compliance, and responsible gambling obligations.
10. Changes to Terms
10.1 We reserve the right to modify these Terms at any time. Changes will be effective upon posting the revised Terms on the Site with an updated "Last Updated" date.
10.2 For material changes that significantly affect your rights or obligations, we will provide at least 30 days' advance notice via email to your registered address or via a prominent notice on the Site.
10.3 Your continued use of the Site following notification of any changes constitutes your acceptance of the revised Terms. If you do not agree to modified Terms, you must cease using the Site and may request Account closure.
10.4 These Terms are governed by the laws of England and Wales. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless resolved through an Alternative Dispute Resolution process.
10.5 In the event of a dispute that cannot be resolved through our internal complaints procedure, you may refer your complaint to the Independent Betting Adjudication Service (IBAS) at ibas-uk.co.uk, or seek guidance from the UKGC.
11. Contact Information
11.1 For general enquiries, account queries, or customer support, please contact our team via the live chat feature available on the Site 24 hours a day, 7 days a week.
11.2 For formal complaints, please contact us in writing at: [email protected]. We will acknowledge your complaint within 24 hours and aim to provide a final resolution within 8 weeks in accordance with UKGC requirements.
11.3 Our registered company details and licensing information are available on request. Ninewin Casino is licensed and regulated by the UK Gambling Commission (Licence No. 59438), whose contact details are available at gamblingcommission.gov.uk.
11.4 These Terms were last updated in February 2026 and supersede all previous versions.
Last Updated: February 2026 · Ninewin Casino Ltd · UKGC Licence No. 59438 · 18+ Only · Play Responsibly